Help & FAQ

Quick answers to the questions we hear most. Can't find what you need? Email mygreendealsadmin@gmail.com.

For customers

How do I claim a deal?

Tap a deal and tap “Claim.” You then have 48 hours to use it. You can call, book, or get directions from the deal screen, but the redemption is completed when the business scans your QR code in person.

I claimed a deal but didn't use it. Was I charged?

No. Claiming and redeeming deals on MyGreenDeals is completely free for customers.

How do reward points work?

You earn points every time you redeem a deal — bigger-ticket businesses award more points. Spend points on reward-only deals from local businesses. See the Rewards page for your current balance.

How do I delete my account?

Go to Settings -> Delete account. Deletion is permanent and scrubs your personal information from our records. You can also Deactivate your account first if you'd like to take a break without deleting.

For businesses

How does verification work?

We run an EIN format check (optional for sole proprietors), a Google Places lookup, and an AI verdict over the bundle. Most businesses approve in seconds. If we flag your account we'll ask you to upload a W-9, EIN letter, or business license to finish the review.

How much does it cost?

Nothing right now — MyGreenDeals is free for businesses during our launch. Post deals, get customers, and track activity at no cost. We'll give plenty of notice before that ever changes.

How do I add another location?

Open the business dashboard -> Locations -> Add. The first location is free; locations 2-7 require the Pro plan ($29/mo per extra location, billed via Stripe).

Something looks wrong with a redemption?

Open it from the dashboard and tap Dispute - an admin will review the claim, scan, and related activity before making a call.

Still stuck? Email mygreendealsadmin@gmail.com.